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Elevator for JIRA Documentation

Overview
Pages
•
The Basics
•
Selecting a Roster Type
•
Setting up an Escalation roster
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Setting up a Team Allocation roster
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Editing a roster
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Understanding the Escalation process
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Roster Permissions
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The Escalation Status custom field
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Roster Reporting and Issue Escalation History
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Setting up automation though JIRA Workflow
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Setting up Email Integration
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Setting up HipChat integration
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Setting up My Notifications
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Setting up slack integration
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Setting up team Notifications
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Setting up Webhook Integration
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Notification Channel Setup
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Product Usage Analytics / Data Security & Privacy
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Integrate with JIRA Service Desk
•
Leave
•
Roster Reporting
•
Permissions

Elevator for JIRA Documentation

Providing high performing IT Service teams with smart issue assignment, on-call rosters, and intelligent issue escalation



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Getting Started


The Basics

Selecting a Roster Type

Setting up an Escalation roster

Setting up a Team Allocation roster

Understanding the Escalation process

Notification Channel Setup

Create a Leave request


Administration


Editing a roster

Permissions

Product Usage Analytics / Data Security & Privacy

Amend a Leave request




Support


Contact Us



Integration


Setting up HipChat integration

Setting up Email Integration

Setting up Webhook Integration

Setting up slack integration

Integrate with JIRA Service Desk

The Escalation Status custom field

Setting up automation though JIRA Workflow


Notifications


Setting up My Notifications

Setting up team Notifications

Notification Channel Setup

Reporting


Issue Escalation History

Roster Reporting

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