Roster Reporting and Issue Escalation History
Step by step guide
Roster Reporting
Elevator for JIRA provides an audit record for all escalations for a roster and also calculates summary statistics including the mean time for Acknowledgment and Completion for reach roster
To access reporting select Elevator from the main menu
Select the roster name
The left hand menu gives you access to Roster Escalations reporting and the selected Roster schedule
Roster Escalations
The top bar shows the total escalations for the selected roster and the mean time to acknowledge and complete for all escalations
Select the - sign to the left of the issue key to drop down the escalation details for each issue
Roster Schedule
Select the roster schedule to view the tiered assignees for the selected roster
Issue Escalation History
Once an issue is Escalated the escalation details will be available to view. This will provide the historical escalation transition of the issue. To access select the View escalation details
Select the minus symbol to the left of the escalation status to view the historical escalation details