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- Max capacity per person - Set this to the maximum desired workload per team member can receive. Once a team member is at capacity issues will be assigned to the next team member. Once the entire team is at capacity work will be queued. As staff complete issues new work will be automatically assigned from the queue to keep them at an optimal workload
- Workload Distribution - Choose the Workload Distribution of CYCLICAL or RANDOM
- CYCLICAL will select the 1st team member positioned in the 33032175 Team Members section and cycle through this list in order as the shifts change each day.
- RANDOM will randomly select a Team Member as the Target for work allocation and randomly select another team member as shifts change
- FIXED will always choose a targeted assignee in their listed order.
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You can configure notifications to be sent to teams when issues are actioned by Elevator for JIRA. Note: Notification Channels need to be setup before notification setting will have selectable options.
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