We recommend instructing your JIRA Administrator to set up Notification Channels before creating your roster.

Step by step guide

Roster Creation

 


General Settings


Complete the fields:


Team Workload

The team workload JQL query is used to understand the current workload of your team and assign new issues to the correct users.

Elevator for JIRA will use this query to count the issues that are already assigned to team members and factor this in when allocating work.

Example: If a team member has an issue assigned to them that belongs to the project Sapling Operations (SO) and that issue is not in a status of resolved, closed or Waiting for Customer then it would be counted against the number of issues already assigned to that team member. 




Automated Reassignment

Automated Reassignment allows issues to be automatically re-assigned within on call teams after a defined period of waiting for acknowledgment. With this turned on, team members must acknowledge issues via the Elevator panel on the issue.

If ticked the 'Reassign if unacknowledged' will appear as an option in the Workload section within Rotation Settings. Issues will then be reassigned if the assignee does not Acknowledge the issue in a defined time.

If unticked issues will remain with the allocated assignee until completion. 


By default this setting does not affect team workload calculations.

If you would like to adjust team workload based on acknowledgment you can use the EscalationStatus custom field that Elevator sets on each issue. See The Escalation Status custom field.



Rotation Settings

Enter the team name

Add your Team Members


In the Team Members section search and select the users that will become your team. You can drag and drop them once all your users are selected to order the assignment cycle. Please read the Important message and Tip below.


The users you select need to be active users with the required assignable permissions for the project(s) you add to the roster


The user order is important if the workload distribution is set to Targeted and Cyclical. The targeted user allocation function will cycle through this list.


Choose a Workload Allocation

Please see to Selecting a Roster Type for more information on how each allocation option behaves.

Targeted Workload Allocation

For Targeted you have the options of Max capacity per person and Workload Distribution 


Even Workload Allocation


Even workload allocation will spread issues evenly across team members during the shift and while the shifts overlap to the next service team. 

Set Max capacity per person the maximum desired workload per team member.  Once a team member is at capacity issues will be assigned to the next team member.  Once the entire team is at capacity work will be queued. As staff complete issues new work will be automatically assigned from the queue to keep them at an optimal workload



Team Shifts


If required you can set Team Shifts. This allows you to create a specific set of time windows for which a team is available to receive work.

For example if the team only works 5 days a week, 8 hours a day starting at 9 am you would enter 5 teams shifts to represent Monday to Friday starting at 09:00 for 8 Hours.

If the team is 24/7 then leave Team Shifts empty.




Roster Schedule

The Roster Schedule will update in real-time to show you the effective roster as you configure.




Notifications

Now your roster is created you can configure additional notifications

Roster Notification Settings

You can configure notifications to be sent to teams when issues are actioned by Elevator for JIRA. Note: Notification Channels need to be setup before notification setting will have selectable options. 

My Notification Settings

Please advise users assigned to the roster to set-up their notifications by selecting on the top far right. Please see Setting up My Notifications for help.


Congratulations, you've now setup your first Team Allocation roster!