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- Escalation rosters that allow you to assign issues to your on-call support staff. Please see Selecting a Roster Type to get your Escalation roster up and running.
- Team Allocation rosters give you the power to intelligently distribute work flow across your service teams. Meaning you can choose to spread the work evenly across your team, or target an individual in a team until they hit a configured threshold. Please see Selecting a Roster Type for examples on how to get your teams up and running.
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See Understanding the Escalation process for more detail.
Issue Management
If no Escalation or Team roster users are available to take an issue i.e users hit maximum allocation or the selected user or team are yet to start their shift, then Issues are will remain queued. Once the roster starts or the rostered user is available issues will then be assigned accordingly.
Elevator looks every 60 seconds from when issues are queued for available rosters and users.
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Now you know the building blocks of Elevator for Jira. Now it's time to Setting up an Escalation roster or Setting up a Team Allocation roster |
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