Step by step guide
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Table of Contents
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Roster Reporting
Elevator for JIRA provides reporting and statistical details of the escalation action transition timing and the mean an audit record for all escalations for a roster and also calculates summary statistics including the mean time for Acknowledgment and Completion for all your issues.reach roster
- To access reporting select Elevator from the main menu
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- The left hand menu gives you access to Roster EscalationEscalations reporting and the selected Roster schedule
Roster
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Escalations
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- The top menu provides bar shows the total escalations for the selected roster and the mean time to acknowledge and complete for all escalations
- Select the - sign to the left of the issue key to drop down the escalation details for each issue
Roster Schedule
- Select the roster schedule to view the tiered assignees for the selected roster
Issue Escalation
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History
- Once the an issue is Acknowledged Escalated the escalation details will be available to view. This will provide the historical escalation transition of the issue. To access select the View escalation details
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