Step by step guide
Reporting
Elevator for JIRA provides reporting and statistical details of the escalation action transition timing and the mean time for Acknowledgment and Completion for all your issues.
- To access reporting select Elevator from the main menu
- Select the roster name
- The left hand menu gives you access to Roster Escalation reporting and the selected Roster schedule
Roster Escalation
- The top menu provides the total escalations for the selected roster and the mean time to acknowledge and complete for all escalations
- Select the - sign to the left of the issue key to drop down the escalation details for each issue
Roster Schedule
- Select the roster schedule to view the tiered assignees for the selected roster
Escalation Details
- Once the issue is Acknowledged escalation details will be available to view. This will provide the historical escalation transition of the issue. To access select the View escalation details
- Select the minus symbol to the left of the escalation status to view the historical escalation details
