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Step by step guide

Roster Reporting

Elevator for JIRA provides an audit record for all escalations for a roster and also calculates summary statistics including the mean time for Acknowledgment and Completion for reach roster

To access reporting select Elevator from the main menu

Elevator for Jira Documentation > Roster Reporting and Issue Escalation History > JiRA_Menu.jpg

Select the roster name

Elevator for Jira Documentation > Roster Reporting and Issue Escalation History > Screen Shot 2016-08-27 at 12.16.34 AM.png

The left hand menu gives you access to Roster Escalations reporting and the selected Roster schedule

Roster Escalations

The top bar shows the total escalations for the selected roster and the mean time to acknowledge and complete for all escalations
Select the - sign to the left of the issue key to drop down the escalation details for each issue

Elevator for Jira Documentation > Roster Reporting and Issue Escalation History > Screen Shot 2016-08-27 at 12.17.26 AM.png

Roster Schedule

Select the roster schedule to view the tiered assignees for the selected roster

Elevator for Jira Documentation > Roster Reporting and Issue Escalation History > Screen Shot 2016-08-27 at 12.18.38 AM.png

Issue Escalation History

Once an issue is Escalated the escalation details will be available to view. This will provide the historical escalation transition of the issue. To access select the View escalation details

Elevator for Jira Documentation > Roster Reporting and Issue Escalation History > Screen Shot 2016-08-27 at 12.16.13 AM.png

Select the minus symbol to the left of the escalation status to view the historical escalation details

Elevator for Jira Documentation > Roster Reporting and Issue Escalation History > Screen Shot 2016-08-27 at 12.15.43 AM.png