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• Escalation rosters that allow you to assign issues to your on-call support staff staff. Please see Use Cases to get your Escalation roster up and running.
• Team Allocation rosters give you the power to intelligently distribute work flow across your service teams. Meaning you can choose to spread the work evenly across your team, or target an individual in a team until they hit a configured threshold. Please see Use Cases for examples on how to get your teams up and running.

Users and teams Schedules and Team Shifts are highly flexible meaning you can rotate people and teams hourly, daily or weekly etc.

See Setting up a Team Allocation roster for more detail.

Tiers

Each roster must have at least 1 tier to define the schedule and on call teams and users. Multiple tiers allows you to have a safety net for when issues are not addressed in a timely manner.

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