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- Escalation rosters that allow you to assign issues to your on-call support staff. Please see Selecting a Roster Type to get your Escalation roster up and running.
- Team Allocation rosters give you the power to intelligently distribute work flow across your service teams. Meaning you can choose to spread the work evenly across your team, or target an individual in a team until they hit a configured threshold. Please see Selecting a Roster Type for examples on how to get your teams up and running.
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