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- On the far left hand side select:
- From the Roster Type page select 'Escalate Escalation Roster'
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Escalation Roster Setup
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- Rotation Frequency and Every: This sets the frequency of when users will rotate through the roster. E.g. Set the Rotation Frequency as daily and the first assignable user in the roster will be on-call for 24 hours. Using Every select how long the user will be on-call, e.g If your Rotation Frequency is Weekly and set Every to 2 then that user will be on-call for 2 weeks.
- Start Date & Start Time: The date and time you want the roster to start. Dates/Times entered here are relative to your JIRA user's configured timezone. See Choosing a Time Zone in the JIRA documentation for more information
- Team ShiftsEscalate after: The sets the shift time your team is available to be on-call, e.g If amount of time before any unacknowledged Escalation will be automatically passed to the next tier
Team Shifts
Team Shifts allows you to create a specific set of time windows for which a team is on call.
For example if the team only works 5 days a week, 8 hours a day starting at 9am you would enter 5 teams shifts to represent Monday to Friday starting at 09:00 for 8 Hours.
This feature can be used along with multiple on-call tiers to set up complex scenarios such as multiple teams spread around the world operating in a follow-the-sun model.
If the team is 24/7 then
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Team Shifts
leave Team Shifts empty.
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Escalation Roster Schedule
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Congratulations, you've now setup your first Assignment Escalation Roster! |
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