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- On the far left hand side select:
Choose a Roster Type
Assignment: Choose an Assignment roster to build a roster of on-call users where you can set the sequence of the roster rotation, the roster frequency and shift times. Please see Use Cases for examples.
Team Allocation: Choose a Team Allocation roster if you need to distribute work flow across your service teams. Meaning you can choose to spread the work evenly across your team, or target an individual in a team until they hit a configured threshold. Please see Use Cases for examples.
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- From the Roster Type page select 'Escalate Roster'
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Assignment Roster Setup
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Please complete if you require Assignment notifications to be sent to teams when issues are created and transitioned. Note: Notification Channels need to be setup before notification setting will have selectable options.
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