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- On the far right hand side under the action heading select Edit for the roster you need to edit.
Edit General Settings
Fields - Roster Name: Enter a roster name aligned to the team function. This If edited this will appear within the JIRA issue as a drop down selection for escalation.
- Description: Enter a Edit the description of the Roster group and their function.
- Projects: Search and select edit projects that can use this roster.
- Administrators: Search and select edit users that have permission to change the roster.
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Rotation Settings
Tiers
Each roster must have at least one tier in order to record the rotation information and to add assignees.
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Edit Rotation Settings
Fields - Assignee Order: Search and select edit the users that will become in your roster group. You can drag and drop them once all your users are selected to order change the escalation cycle i.e the user at the top of the list will be 1st in the escalation cycle of your roster.
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| The users you select need to be active users with the required permissions for the project(s) you choose to update issues. |
- Rotation Frequency and Every: This sets Edit the frequency of when users will rotate through the roster. E.g. Set the Rotation Frequency as daily and the first escalation user in the roster will be on-call for 24 hours.
- Start Date & Start Time: The Edit the date and time you want the roster to start. Dates/Times entered here are relative to your JIRA user's configured timezone. See Choosing a Time Zone in the JIRA documentation for more information
- Escalate after: The Edit the amount of time before any unacknowledged escalations will be automatically escalated to the next tier
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