Setting up automation though JIRA Workflow
Step by step guide
Summary
Elevator for JIRA custom post functions are added to your issue workflow to automate the Escalation, Acknowledgment and Resolution of issues as they flow through their normal workflow.
For this example we are adding an Elevator post function that:
Automatically Escalates the issues to a selected roster on creation
Acknowledges the escalation when assignee starts work on the issue
Completes the escalation when the issue is Resolved
Note
You will need administration rights to your project
Editing Workflow
From your project access Project settings on the bottom left menu
Select Workflows from the right menu
Under Actions select the Edit pen
Adding Elevator Post Functions
To add the Escalate Issue Post Function select the Create Issue transistion path and the select Post Functions from the option box
Select Post Functions
Select Escalate Issue Post Function
Select the Roster
To add the Acknowledge Issue Post Function select the transistion path from OPEN to IN PROGRESS and the select Post Functions from the option box
To add the Complete Issue Post Function select the transistion path from IN PROGRESS to RESOLVED and the select Post Functions from the option box
Publish the workflow to save the changes.