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Step by step guide

Summary

Elevator for JIRA custom post functions are added to your issue workflow to automate the Escalation, Acknowledgment and Resolution of a escalated issues as they flow through their normal workflow.

For this example we are adding an Elevator post function that:

Automatically Escalates the issues to a selected roster on creation
Acknowledges the escalation when assignee starts work on the issue
Completes the escalation when the issue is Resolved

You will need administration rights to your project

Editing Workflow

From your project access Project settings on the bottom left menu

Elevator for JIRA Documentation > Setting up automation though JIRA Workflow > Screen Shot 2017-09-19 at 8.31.08 am.png

Select Workflows from the right menu

Elevator for JIRA Documentation > Setting up automation though JIRA Workflow > Screen Shot 2017-09-19 at 8.42.26 am.png

Under Actions select the Edit pen

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Adding Elevator Post Functions

To add the Escalate Issue Post Function select the Create Issue transistion path and the select Post Functions from the option box

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Select Post Functions
Select Escalate Issue Post Function

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Select the Roster

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To add the Acknowledge Issue Post Function select the transistion path from OPEN to IN PROGRESS and the select Post Functions from the option box

Elevator for JIRA Documentation > Setting up automation though JIRA Workflow > Screen Shot 2017-09-19 at 8.49.56 am.png

To add the Complete Issue Post Function select the transistion path from IN PROGRESS to RESOLVED and the select Post Functions from the option box

Elevator for JIRA Documentation > Setting up automation though JIRA Workflow > Screen Shot 2017-09-19 at 8.49.42 am.png

Publish the workflow to save the changes.

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