...
Example of a Team Allocation roster set to EVEN with service teams in the US and EU with overlapping shifts. Team members will be allocated issues evenly during the shift and continue to receive issues as the shifts overlap to the next service team. 
The maximum number of issues each user can be assigned is set to 10. Once this threshold is hit issues will queue until a user has the capacity to receive another issue.
...
| Widget Connector | ||||||
|---|---|---|---|---|---|---|
|
...
Example of a Team Allocation roster set to TARGETED with a work allocation of CYCLICAL. The first Team Member in the roster cycle will be targeted (Edward Johnston). As the target workload max capacity per person is 3 Edward will be allocated issues until he reaches the this workload threshold. Once reached the next team members will be allocated issues (maximum 3) until Edward drops below 3 then issues will continue to target Edward until he again hits the workload capacity threshold. After After 24 hours (If team shifts are not entered) or on shift completion the Targeted team member will become the next team member in the cycle, in this example it will be Sally Norman.
| Widget Connector | ||||||
|---|---|---|---|---|---|---|
|
...
Example of a Team Allocation roster set to TARGETED with a work allocation of RANDOM. Any team Member in the roster cycle will be targeted, in this example Sarah Jackson. As the target workload max capacity per person is 3 Sarah will be allocated issues until she reaches the workload thresholdcapacity threshold. Once reached the next team members will be allocated issues (maximum 3) until Sarah drops below 3 then issues will continue to target Sarah until she again hits the workload threshold. After 24 hours (If team shifts are not entered) or on shift completion the Targeted team member will become the next random team member chosen, in this example its Edward Johnston.
| Widget Connector | ||||||
|---|---|---|---|---|---|---|
|
...