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  • Access your roster by selecting one of the arrowed selections below, if selecting the Roster name select Roster Configuration on the left hand menu.


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Edit Roster Settings

Edit the fields:



The users you select need to be active users with the required permissions for the project(s) you choose to update issues

  • Rotation Frequency and Every: This edits the frequency of when users will rotate through the roster. E.g. Set the Rotation Frequency as daily and the first escalation user in the roster will be on-call for 24 hours.
  • Start Date & Start Time: Edit the date and time you want the roster to start. Dates/Times entered here are relative to your JIRA user's configured timezone. See Choosing a Time Zone in the JIRA documentation for more information
  • Escalate after: Edit the amount of time before any unacknowledged escalations will be automatically escalated to the next tier