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Table of Contents




Having the ability to add Escalation Status custom field allows you to display the escalation status where you choose within the issue. The custom field also gives you the ability to search i.e. "Escalation Status" = Acknowledged to isolate escalated issues by status for reporting.for issues when reporting.

Searching issues based on Escalation Status

The Escalation status custom field allows you to search for issues using JQL. The field can be one of 

  • Escalated
  • Acknowledged
  • Assigned
  • Completed

Code Block
titleExample JQL
project = SO and "Escalation Status"=Escalated

Adding the Escalation Status custom


field to your Issue display

  • To add a custom field go to JIRA Administration cogon the far right of your screen  
  • Drop down the option box and select → Issues → Custom Fields.
  • Under the Fields sub heading on the left hand menu select Custom Fields
  • Locate the Escalation Status custom field 
  • Select the Administration Cog,from here you can assign it to the required screens.