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See Understanding the Escalation process for more detail.

Issue Management

If no Escalation or Team roster users are available to take an issue i.e users hit maximum allocation or the selected user or team are yet to start their shift, then Issues are will remain queued. Once the roster starts or the rostered user is available issues will then be assigned accordingly.

Elevator looks every 60 seconds from when issues are queued for available rosters and users.


Now you know the building blocks of Elevator for Jira. Now it's time to Setting up an Escalation roster or Setting up a Team Allocation roster