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Choose Team Allocation if you need smart issue allocation across your domestic and global service teams.
Team allocation rosters understand the workload of your team and will intelligently assign issues only when team members have available capacity. When the entire team is at capacity work will be queued. As staff complete issues new work will be automatically assigned from the queue to keep them at an optimal workload
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Team Allocation Features
- Workload Allocation gives you powerful options to allocate issues:
- Even - Evenly spread issues across your service teams
- Targeted - distribute a defined workload e.g 6 issues to a specific user randomly or cyclical
- Team Shifts provides the ability to set your teams rostered on-call shifts for the week
- Automated reassignment allows you to automatically re-assign unacknowledged issues
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